To assure a perfect fit, please take the time to get properly measured. We need two measurements – torso length and hip girth. The torso is measured from the iliac crest (hipbone) to the C7 vertebrae (the one that slightly protrudes in your neck). The best way to go about this is to get yourself a friendly helper, a belt and a flexible tape measure.

Torso length

First, put the belt around your waist right on top of your hipbone (iliac crest).

Second, face your back towards your friend and relax your head forward.

Now have your helper measure from the C7 vertebrae protruding from your neck down to your belt, following the natural curve of your back. This measurement is your torso length.

Hip girth

Now take the tape measure and place it around your waist, where your belt is (on top of your hipbone). This measurement is your hip girth.

Left- or right-handed

We change the orientation of the buckles depending on if you´re left- or right-handed. A right-handed bag will be having the g-hooks and chest toggle being operated with the right hand. A left-handed bag will be mirrored for ease of use with the left hand.

We ship all our custom made products with tracked services, usually EMS International. This means your gear gets to you safely and in a timely manner.

CUSTOM ORDER PROCESS

Choose your product, get your measurement and head over to our ORDER FORM page.

Fill in the form, including full name, address and contact information. Here you will get an estimate of your total sum.

Once we receive your request, we will manually process it and get back to you with estimated delivery time and an invoice with payment instructions. We currently offer payment through international bank transfer or Paypal invoice.

Once payment is received, your order will be moved into the production queue.

RETURNS

In-stock non-custom made products can be returned for a full refund within 14days of receiving your order. The product/s need to be unused and in same condition as received.

Please note that custom tailored backpacks or bespoke gear are made just for you, which means we can not accept cancellations or returns once the order is placed. Please make absolutely sure the measurements you submit are accurate!

This of course does not apply if you would receive a faulty or wrong product, in which case we’ll make it right! (See our warranty below.)

WARRANTY

We aim to make great gear, we are however simply humans and sometimes things just go wrong. If something with your product would not meet your expectations, please be so kind and let us know. We always do our utmost to make it right! We stand by our products and craftsmanship for the lifetime of the product. This does not mean forever, but for the reasonable lifespan of the particular product under the usage it was designed for.

REPAIRS

As part of our efforts on a sustainable business model, we offer very affordable repairs if the elements would get the upper hand, or maybe you just had a bad day and drove your bag over with the car… If we made it (meaning it’s our product), we will repair it to a functional state at self cost.